FAQ

What do I get for free?

You get one 20-page softcover photo book per month for free.

What do I pay for?

You pay a flat delivery charge of £5.99 for your order. That covers the delivery of your free book along with any additional books you may want to order. Our delivery charge remains the same no matter how many books you order. You also pay for additional books and upgrades to hardcover and larger sized books and for additional pages you may wish to add.

When will I receive my photo book?

Your photo book will arrive in 5-9 days. Upgrading to 1st Class Post will take 3-6 days.

How often can I order a free photo book?

You can order one free photo book each month. Your free photo book count resets at midnight GMT on the 1st of every calendar month. Historically photo books have been reserved only for extraordinary events, but our goal is to make them affordable for everyone to celebrate life events on a monthly basis.

What sizes and types of photo books do you offer?

We offer 3 types of books:

• 7 x 5 (18x13cm) Standard Softcover: Interior pages are printed on acid-free, archival paper with a satin finish that makes photos sharp and vibrant. Our softcovers are heavy stock with a high-quality gloss laminate finish.
• 8 x 6 Premium Hardcover (20x15cm): Interior pages are printed on acid-free, archival paper with a satin finish that makes photos sharp and vibrant. Our durable hardcovers are scratch resistant and come in a high-quality gloss laminate finish.
• 11 x 8 Premium Hardcover (28x20cm): Interior pages are printed on acid-free, archival paper with a satin finish that makes photos sharp and vibrant. Our durable hardcovers are scratch resistant and come in a high-quality gloss laminate finish.

What is the maximum number of pages in a photo book?

You get 20 pages in each photo book to start at no additional cost, but your book can contain up to 150 pages.

Where are the books printed?

All of our books are printed and bound in the UK using the highest quality standards.

FreePrints Photobooks does not have access to my photos on my device. How do I enable access?

iPhone or iPad: Open the Settings app, and then tap Privacy, Photos, and toggle Photobooks to ON.
Android: Open the Settings app, and then tap Apps & notifications, App permissions, Storage, and toggle Photobooks to ON.

Why does FreePrints Photobooks require my location information on my iPhone and iPad?

Every time you snap a picture with your iPhone or iPad, location information is saved so that other apps can show where the photo was taken.

Can I place more than one photo on a page?

You can create a layout with multiple images with ease. Select a page then tap the layout icon. Select up to 6 photos and choose from the various layouts offered.

Do you offer full bleed pages?

Yes, you have the option of standard or full bleed pages in your photobook. Switching between styles can be achieved by double-tapping on the image in the Design Book section. Alternatively, you may select the image and tap the full bleed icon in the Edit Page section.

A small triangle with an exclamation mark appeared on a page. What does it mean?

Your photo is too small and will appear fuzzy or blurry when printed at the selected size. We suggest you choose a layout that allows you to make this photo smaller or replace it with a higher-resolution photo.

Do you charge VAT for FreePrints Photobooks?

No, you will not be charged VAT on your photo book as it falls under a zero rate VAT charge.

Do you ship internationally?

Currently our photo books can only be shipped to addresses in the United Kingdom.

What if I'm not happy with my photo book?

Our customers love how their photo books turn out. But if by some chance you are not 100% thrilled, we are happy to provide you with a complete refund.